Frequently Asked Questions
Find answers to common questions about buying koi, our auction process, shipping, and health guarantees. Can't find what you're looking for? Contact us — we're happy to help.
Buying & Process
How do I purchase koi from your site?
You can purchase koi either through live auctions or “Buy Now” listings. Simply create an account, place your bid or complete checkout, and we’ll guide you through the next steps after purchase. Koi are available either through auction or at a fixed “Buy Now” price. You can browse current listings and choose the option that works best for you. If you need help selecting koi, we’re happy to assist.
What is the difference between auction and Buy Now koi?
Auction koi are sold to the highest bidder within a set timeframe. Buy Now koi are fixed-price listings available for immediate purchase.
How do your koi auctions work?
Each auction runs for a set duration. Place bids at any time, and the highest bidder at the end wins. Some auctions may extend slightly if bids are placed near closing time. See our Terms of Sale for full auction rules.
Do I need an account to bid or buy?
Yes, an account is required to participate in auctions or complete purchases so we can securely manage your orders and communication.
Koi Quality & Sourcing
Where do your koi come from?
Our koi are carefully sourced from trusted breeders to ensure quality, health, and strong genetics.
How do you ensure the health of your koi?
All koi are monitored, properly quarantined when needed, and maintained in optimal conditions before being listed.
Can I request specific types of koi?
Yes—if you’re looking for something specific, you can contact us and we’ll let you know availability or upcoming inventory.
Shipping & Logistics
Do you ship koi?
Yes, we ship koi using specialized packaging to ensure safe and healthy delivery. See our Shipping Information page for details.
Do you ship nationwide or worldwide?
We ship exclusively within the continental United States — we don’t ship internationally. See our Shipping Information page for full details.
How is shipping handled after purchase?
After your purchase, we’ll coordinate a shipping date with you based on weather conditions and your availability. Full details are on our Shipping Information page.
Can I combine multiple purchases into one shipment?
Yes, multiple koi can often be shipped together to reduce shipping costs — see our Shipping Information page for how that works.
Visits & Inventory
Can I visit and view your koi in person?
Yes, visits may be available by appointment. Contact us to schedule a time.
Is your full inventory listed online?
Not always—some koi may not be listed. Reach out if you’re looking for something specific.
Policies & Support
What happens after I win an auction?
You’ll receive instructions on payment and next steps, including shipping coordination. See our Shipping Information and Terms of Sale pages for details.
Do you offer refunds or guarantees?
Due to the nature of live animals, we don’t offer general returns, but every koi is covered by our Live Arrival Guarantee — see our Terms of Sale for details, or contact us about your specific situation.